Fully Working:
We offer fully working refurbished devices in the following three grades; Excellent, Very Good & Good. These grades relate to the cosmetic condition only. The devices are fully functional with a minimum 80% battery health.

Minor Fault:
All power up with working touch ID, faults include but not limited to; cracked glass, faulty speakers, battery issues, yellow LCD screen burn, bad lcd, pink halo or button faults. No repair attempts have been made. Water sensor may be tripped but there will be no water damage on the board.

Major Fault:
All power up with working touch ID, faults include but not limited to; wifi faults, not activating, IC chip faults, not restoring, boot loop and faulty sim reader.

No Signs of Life:
The device does not power on. No repair attempts have been made by Recomm.

iCloud Locked:
The device is iCloud locked and it may also be faulty. We recommend buying this grade for parts only.

PRIVACY STATEMENT
No personal information of our customers is sold or distributed to any third parties.

WHAT DO WE DO WITH YOUR INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@recomm.co.uk or mailing us at: Recommerce Ltd Apollo Centre Desborough Road High Wycombe Bucks HP11 2QW

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

HOSTING
Our store is hosted on Amazon AWS. Your data is stored through our data storage, databases and the general application. They store your data on a secure server behind a firewall.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then we store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analitycs
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@recomm.co.uk or by mail at Recommerce Ltd [Re: Privacy Compliance Officer] Recommerce Ltd Apollo Centre Desborough Road High Wycombe Bucks HP11 2QW

Wholesale Terms and Conditions

Wholesale Guidelines

  • No refunds will be given, only replacements will be issued for faulty devices. In the event a replacement is not available within 14 days a credit will be issued.
  • Postage is non refundable only the devices themselves will be credited.
  • Returns will only be accepted for stock flagged for not as described within 14 days of receipt. Please fill out return form provided.
  • Our 3 month warranty is for graded goods and only covers the cost of the repair labour and not the parts.
  • The IMEI must match what we have recorded when we dispatched the handset to you.
  • Any attempt at repair will void your warranty / rights to return. This includes stock that was sold to yourself as faulty.
  • The phone must be returned in the original condition that it was sent to you otherwise this voids your warranty / rights to return.
  • For accessory only orders please note that these are sold as is with no returns.

Before returning your device please check your invoice to confirm which type of grade your purchased and whether it meets the return criteria.


Graded Stock - Fully working devices

Accepted Faults

  • Screen faults (cracked or more than 2 dead pixels)
  • Earpiece and microphone faults
  • Charging port faults
  • Home button faults
  • WiFi faults
  • Speakers
  • Cameras
  • Blocked
  • Locked (if sold Unlocked)

Not Accepted Faults

  • Headphone jack faults
  • Slow iOS
  • Button faults where the button will work 75%+ of the time
  • Battery life below original manufacturers specification. Unless impairs power up and normal functionality.
  • Anything returned pass coded or iCloud locked.

Minor Faults - guaranteed small repair devices

Accepted Faults

  • iCloud locked devices
  • Blacklisted devices
  • Water Damage
  • Boot loop
  • Not Activating
  • Other motherboard faults
  • IC Chip faults
  • Touch ID faults
  • Blocked
  • Locked (if sold Unlocked)

Not Accepted Faults

  • Screen faults
  • Battery faults
  • Button faults
  • Charging port faults
  • Speaker faults
  • Camera faults
  • Earpiece faults
  • Microphone faults

Mixed Faults - Sold as is with limited returns

Accepted Faults

  • iCloud locked devices
  • Blacklisted devices

Not Accepted Faults

  • Water Damage
  • Motherboard faults
  • IC chip faults
  • No Power

RETURNS POLICY

Recomm do not open the phones it sells and we therefore make best endeavours to ensure they are minor faults. We do however expect that there are some issues such as IC issues or water damage that can only be seen once a phone repair has commenced. Recomm therefore do expect a percentage of returns with the nature of the items we sell.

Recomm offer a hassle free exchange policy within the 14 days of the device being delivered and we issue replacements for these devices.

For any returns the devices MUST be returned back within 14 days to qualify for a replacement, no exceptions will be made. We have a strict 14 days return period as this is what our suppliers give to us. For the avoidance of any confusion, the devices must physically be with Recomm within the 14 day period.

If you do not feel you can test items and return the rejects within 14 days then please do not place an order.